Effective Date: 8/20/2025
Last Updated: 11/20/2025
Welcome to Secure Roots. These Terms & Conditions (“Terms”) govern your use of this website and all services offered, including mental health therapy services and parent coaching services. By accessing this website or scheduling services, you acknowledge that you have read, understood, and agree to these Terms.
If you are seeking emergency support or are in crisis, do not use this website. Instead, call 988 or your local emergency number.
1. Provider Information
- We provide parent consultation services and therapy services.
- Lindsay Elledge, LCSW(California Board of Behavioral Sciences, License No.96136)
- Located in California and serving clients located in California for therapy services.
- Parent coaching services may be available to clients located outside California, where permitted.
- Consultations are conducted remotely via Google Meet and dyadic 0-5 sessions are in-home unless otherwise agreed.
- We may provide supplemental materials, guides, and downloads as part of our services.
2. Nature of Services
2.1 Mental Health Therapy Services (California Only)
Therapy services are provided by a licensed clinical social worker in accordance with:
- California Board of Behavioral Sciences (BBS) laws & regulations
- California Business & Professions Code §§ 4980–4999.129
- HIPAA privacy and security requirements
- Telehealth requirements under CA B&P Code § 2290.5
Therapy services include:
- Dyadic 0–5 mental health therapy
- Infant–parent psychotherapy
- Parent–child dyadic work
- Collateral parent sessions (telehealth)
- In-home services where clinically appropriate
Therapy services are clinical, involve diagnosis and treatment of mental health concerns, and require informed consent.
2.2 Parent Coaching/Consultation Services (Non-Clinical)
Parent coaching is not therapy, not clinical treatment, and not a healthcare service.
Coaching is educational, skills-based, and focused on parenting strategies, co-regulation support, and household systems.
Coaching does not:
- Diagnose mental health conditions
- Provide treatment or clinical interventions
- Create a therapist–client relationship
- Qualify for insurance reimbursement
By scheduling coaching, you acknowledge that it is distinct from therapy.
3. Eligibility for Services
3.1 Therapy
Therapy services are only available to individuals:
- Physically located in California at the time of service
- Who complete required intake forms
- Who consent to treatment
- Who meet clinical appropriateness standards
3.2 Coaching/Consultation
Coaching may be available to individuals in the U.S. and potentially internationally, except where prohibited.
4. No Emergency or Crisis Services
Secure Roots does not provide crisis intervention or emergency services.
If you or your child are in crisis, call 988, 911, or go to the nearest emergency room.
5. No Provider–Client Relationship Created by Website Use
Using this website, submitting a contact form, or emailing does not create a therapist–client or coach/consultant–client relationship.
A therapeutic relationship begins only after intake paperwork is completed and informed consent is signed.
6. Payment, Fees, & Superbill Policy
- Secure Roots is private pay only.
- Therapy clients may request a superbill for potential out-of-network reimbursement.
- Superbills cannot be provided for parent coaching/consultation services.
- Payment is required at or before the time of service.
- Failure to pay may result in cancellation of services.
7. Cancellations & Rescheduling
Unless otherwise stated in your service agreement:
- Therapy and coaching sessions require 24 hours’ notice to cancel or reschedule.
- Late cancellations or no-shows may incur the full session fee.
- Exceptions may be made for documented emergencies at provider discretion.
8. Confidentiality & Privacy
8.1 Therapy Services
Therapy services are protected by:
- HIPAA
- California Confidentiality of Medical Information Act (CMIA)
- CA B&P Code § 4982 regarding LCSW confidentiality obligations
Exceptions to confidentiality (e.g., mandated reporting) are detailed in the Informed Consent for Treatment.
8.2 Coaching/Consultation Services
Coaching/consultation confidentiality is not regulated by HIPAA or CMIA.
However, privacy is respected to the extent permitted by law.
8.3 Website Privacy
Use of this website is subject to the Privacy Policy, which describes:
- Data collected
- How it is used
- How it is protected
- Rights under California Consumer Privacy Act (CCPA)
9. Telehealth
When using telehealth, clients agree to:
- Participate from a private location
- Avoid recording sessions
- Have stable internet access
- Disclose their physical location at each session
- Use secure communication platforms provided by the practice
Provider may discontinue telehealth if clinically inappropriate.
11. No Recording of Sessions
Clients agree not to record sessions (audio, video, or screenshots) without explicit written consent from the provider.
Unauthorized recording may result in termination of services.
12. Dual-Parent Communication Policy
For therapy involving minors:
- Both parents/legal guardians generally must consent to treatment unless an exception applies under California law (e.g., sole legal custody).
- The provider may communicate with each parent separately as clinically appropriate.
- The provider will not mediate custody disputes.
- Communications meant to harm or undermine the other parent may result in services being terminated.
13. User Conduct
By using our Site and services, you agree:
- Not to use the Site for any illegal or unauthorized purpose.
- Not to violate any laws, regulations, or third-party rights.
- Not to reproduce, distribute, or share our content without explicit permission.
- To respect the confidentiality and integrity of materials provided.
14. Disclaimers
- All information provided on the Site or during consultations is for informational purposes only.
- Our consultations are not therapy, medical treatment, or professional mental health advice.
- You should seek advice from qualified professionals for any health, medical, or mental health concerns.
- We do not guarantee results from the use of our services or materials.
15. Limitation of Liability
To the maximum extent permitted by law, Secure Roots Parent Consultation shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, profits, or other intangible losses resulting from:
- Use of our site or services
- Reliance on information provided
- Any interruptions, errors, or omissions on the Site
- Service scheduling
- Third-party links
- Misuse of information
- Unauthorized access to communications
16. Intellectual Property
- All content on the Site, including text, graphics, logos, guides, and downloadable materials, is the property of Secure Roots Parent Consultation or its licensors.
- You may not copy, reproduce, or redistribute content without prior written permission.
17. Electronic Communication Policy
By using our Site or services, you consent to receive electronic communications, including emails, texts, or other digital messages related to your consultations or services.
By signing up for blog notifications, you agree to receive at least 1 email per week with new posts and related updates. You can unsubscribe at any time using the link in each email.
You acknowledge and agree that:
- Email, text, and web forms may not be fully secure.
- Electronic communication is for administrative use only.
- Clinical questions, urgent needs, or crisis-related communication should not be sent electronically.
- The provider may take up to 1–2 business days to respond.
Inquiries via Facebook Ads
If you provide your email address through a Facebook lead form to learn more about our subscription services or offerings, submitting your information does not create a client or service relationship. Any information provided in response to your inquiry is for general informational purposes only and does not constitute professional advice. Subscription purchases, payments, and account management are processed separately through Gumroad and are subject to Gumroad’s own Terms of Service and Privacy Policy.
18. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of California. Any disputes arising from these Terms or your use of our Site or services will be resolved in the state or federal courts located in California.
19. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). For information about our data collection, use, and disclosure practices, please review our Privacy Policy.
20. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site or our services after changes constitutes acceptance of the updated Terms.
21. Dispute Resolution
Any disputes arising from these Terms or services will be resolved through:
- Good-faith negotiation
- Mediation
- Arbitration (if mutually agreed)
Clients waive the right to litigate in court unless required by law.
22. Gumroad Subscription
Subscription Overview
The monthly workbook subscription is billed through Gumroad on a recurring monthly basis for up to 12 months, unless you cancel earlier. All transactions and billing are handled by Gumroad.
Payments and Renewals
By subscribing, you authorize Gumroad to charge your chosen payment method automatically each month. You may cancel your subscription at any time by logging into your Gumroad account. Cancellation stops future payments but does not issue a refund for payments already processed.
Refunds and Digital Products
Because the monthly workbook is a digital product, all sales are final and non-refundable. Please review all product information carefully before purchasing.
Account Responsibility
It is your responsibility to ensure that your Gumroad account details, including email and payment information, remain current and accurate.
Third-Party Platform
The subscription service is fulfilled through Gumroad, an independent platform. By subscribing, you also agree to Gumroad’s Terms of Service.
23. Contact Us
If you have any questions about these Terms and Conditions, please contact us at: